Frequently Asked Questions
Everything you need to know about shopping with ORTC Clothing Co.
What is your standard shipping timeframe?
We offer standard shipping across Australia which typically takes 3-7 business days. International orders may take 10-15 business days depending on the destination and customs processing.
How do I process a return or exchange?
We accept returns on all full-priced items within 30 days of purchase. Items must be in their original condition with tags attached. You can initiate a return through our online portal using your order number.
Are your garments true to size?
Our clothing is designed for a relaxed yet tailored fit. We recommend checking our detailed Size Guide located on each product page to ensure you find your perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay and Zip Pay, as well as PayPal and Apple Pay.
How should I care for my ORTC garments?
To maintain the quality of our fabrics, we recommend a cold machine wash on a gentle cycle and hanging to dry in the shade. Please avoid tumble drying or using harsh bleaching agents.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.